What to do in case of alert of your virus scanner ?
- False Positives
You can safely ignore all alerts from your virus scanner when installing software from this website,
they are all false alerts.
All the software available since 2003(!) on
was developed by Marc Samuro.
He can guarantee you that it is safe and without danger for your computer.
None of it requires administrator rights for installation.
- Current Situation
In the year 2018, the situation is like this : the webcam chat software (which is older) has already been unblocked by all virus scanner
vendors because it has acquired a good reputation.
On the other hand, Planet 3D is new and is still blocked by about 50% of virus scanner vendors
who are very suspicious of an EXE that is not in their history
and which has been written in a language (Safe-C) and with libraries that they do not know.
This percentage decreases slowly but jumps back to 50% each time we offer a new version on the site.
The only way to install it right now is to really force the installation
and override all the blockings (browser, virus scanner, Smartscreen, etc.).
- How to Install
The easiest way to install is to disable your virus scanner before installation.
After installation, right-click the shortcut on your desktop and look at the folder
in which the software has been installed (normally for the webcam chat it is C:\CHAT.xxx\ and
for planet it is: C:\USERS\your-pc-name\APPDATA\ROAMING\PLANET3D).
Add this folder to the exceptions of your virus scanner before reactivating it.
If Windows SmartScreen gives you an alert, click on 'Additional Information' and 'Run anyway'.
- Virus Scanners causing problems
You can see on this page the 27 virus scanners that generate an incorrect alert
of troyan or malware when installing nsis_install_planet.exe in 2018.
So don't worry if you have this alert, you can ignore it.
39 other virus scanners are working correctly and indicate that this software is safe.
NEW LINK :
- How to complain
What you can do is signal that this program is safe and notify the virus scanner vendor that they generate false alerts :
report a FALSE POSITIVE to your virus scanner vendor by giving the exe to the following link:
|WINDOWS DEFENDER ||https://www.microsoft.com/en-us/wdsi/filesubmission
|G DATA ||https://su.gdatasoftware.com/us/sample-submission/
|LAVASOFT ADWARE ||https://www.adaware.com/report-false-positives
I must say, as a small software developer, that it is a fighter's path to get rid of
the multiple false alerts that block the downloading of my programs.
It is necessary to send many emails to companies that detect viruses on the Internet,
and when it works it often only has an effect for a few weeks.
It has become scandalously difficult to offer an executable to be downloaded from the Internet in 2018,
virus scanner software has completely locked the security and with the multiplication of false positive alarms
on most virus scanners, people no longer dare to download anything except software signed by big companies
or software written with well-known compilers.
Most small developers have this problem see
Thank you for contacting us about http://planet-samuro.com/bin/nsis_install_planet.exe.
We have received the information you provided and are currently reviewing it.
If it is determined that the current designation is incorrect or no longer accurate the warning will be removed.
We typically expect to take two business days for our investigation.
During the investigation, you may not see changes to the status of your site.
If the status of your site has not changed after two business days, please contact us with a reply to this message.
Please do not change the subject when replying.
You can find additional information by reviewing the Microsoft Defender SmartScreen
FAQ - https://feedback.smartscreen.microsoft.com/faq.aspx.
Windows Defender SmartScreen® Support
Microsoft respects your privacy. To learn more, please read our online
privacy statement - http://go.microsoft.com/fwlink/?LinkId=81184.
Your submission has been received
The file submitted for malware analysis has been added to the queue.
Depending on the prevalence of the file and its potential impact, we will prioritize its analysis appropriately.
Keep this email for future reference.
Visit the Windows Defender Security Intelligence portal to check the status of your submission.
Windows Defender ATP team
Submission ID: 0fc0bd20-7f00-47d8-95c6-0250273f3375
Submitted by: email@example.com
Submitted: ?Nov 6, 2018 ?20?:?03?:?07
User Opinion: Incorrect detection
We have removed the detection.
Please follow the steps below to clear cached detection and obtain the latest malware definitions.
1. Open command prompt as administrator and change directory to c:\Program Files\Windows Defender
2. Run “MpCmdRun.exe -removedefinitions -dynamicsignatures”
Alternatively, the latest definition is available for download here: https://www.microsoft.com/en-us/wdsi/definitions
Thank you for contacting Microsoft.
[FP] [Sample] Submission 2018112100030001
Bitdefender Support Center
Dear marc samuro,
Thank you for your file submission.
The file has been automatically sent to our laboratories for specialized analysis.
If the file is indeed a False Positive, the detection will be removed in the next 72 hours
and the modification will be implemented in the product through a Signature Update.
Please keep your Bitdefender up-to-date.
Please be informed that this is an automated process.
Reply to this email if you have any other issues regarding your Bitdefender product
and one of our engineers will take over.
Have a nice day!
*** This message is an automatic e-mail response ***
Thank you for your sample submission.
A ticket for your submission has now been created and added to the processing queue.
Our analysts will examine your submission and you will get a reply with the solution
and/or verdict for the submitted files/URLs.
Please note that we are receiving a large number of submissions per day, the processing of your ticket may take time.
Thank you for your patience.
G DATA Software AG • Konigsallee 178b
D-44799 Bochum, Germany • http://www.gdata.de
Thank you for contacting Symantec.
Your submission has been received and will be reviewed. We endeavor to respond
to all submissions within 2 working days.
The tracking number for your submission is: 120480, please reference this tracking number
in any further correspondence on this issue.
When did the detection you are reporting occur? = DOWNLOAD
Which product were you using when you saw this? = UNKNOWN
Which of the following types of detection are you reporting? = UNKNOWN
Name (person to contact) = marc samuro
Email address = firstname.lastname@example.org
Are you the creator or distributor of the software in question? = yes
File being uploaded = nsis_install_planet.exe
Download (or blocking) URL =
Name of the software being detected = Planet 3D from planet-samuro.com
Name of detection given by Symantec product = Trojan.Gen.2
File hash or clipboard paste from product =
In relation to submission 120480.
Upon further analysis and investigation we have verified your submission and, as such,
the detection(s) for the following file(s) will be removed from our products:
File name: nsis_install_planet.exe
Note: Whitelisting is available by downloading a RAPID RELEASE indicated
in the Further Information section below or via the next Live Update
Required RAPID RELEASE sequence >= 196933
The latest Rapid Release definition available here: ftp://ftp.symantec.com/AVDEFS/norton_antivirus/rapidrelease
To check the current sequence number of the Rapid Release definition:
More information on Rapid Release definitions can be found: https://support.symantec.com/en_US/article.TECH103326.html
If detection persists, please contact support:
* Norton: https://support.norton.com/sp/en/us/home/current/info
* SEP: https://support.symantec.com/en_US/endpoint-protection.54619.html
Decisions made by Symantec are subject to change if alterations to the Software
are made over time or as classification criteria and/or the policy employed
by Symantec changes over time to address the evolving landscape.
For more information on best practices to reduce false positives:
Symantec Security Response
This message (including any attachments) is intended only for the use of the individual or entity to
which it is addressed and may contain information that is non-public, proprietary, privileged, confidential,
and exempt from disclosure under applicable law or may constitute as attorney work product.
If you are not the intended recipient, you are hereby notified that any use, dissemination,
distribution, or copying of this communication is strictly prohibited. If you have received this
communication in error, notify us immediately by telephone and (i) destroy this message
if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
Thank you for contacting AVG.
Please accept our apologies for the inconvenience caused.
The detection by AVG was incorrect and was removed in a recent AVG update, please wait at least 24 hours.
If the detection persists, please reply to this e-mail and:
1. Attach a screenshot of your virus database version in AVG.
•Open AVG ? Menu ? About
2. Attach the screenshot including the detection dialog, with See details in the bottom-right
corner displayed. To create a screenshot, please refer to the following link.
•How to create a screenshot
Please do not hesitate to contact AVG at
Thank you for reporting this false positive.
Our virus specialists have now cleared its reputation in our database.
With URLs this change should be instant, but it might take up to 24 hours with files.
For future reference you might also find the following article to be useful: Avast Clean Guidelines.
Avast Customer Care
F-Secure Customer Care
Thank you for contacting F-Secure. We have received the following service request submitted by you:
Subject: Planet 3D from chat-webcam-samuro.com
This is an automatic reply which is sent to you as an acknowledgement.
Our Customer Care will contact you as soon as possible.
While we respond as fast as possible, we prioritize phone calls and chats over email.
This may lead to longer response times for email requests. If your request is urgent, please give us a call.
When contacting our technical support about this service request, please tell the service
request number mentioned in this e-mail. If you want to send additional information about
this service request, please reply to this e-mail and keep the subject unchanged.
Note also that F-Secure Community is at your service. If you have questions related
to our products and services or want to discuss product issues or safety in the digital
world in general with other users, go to our Community at http://community.f-secure.com
Thank you for bringing this to our attention. Our analysis indicates that the file you submitted is clean.
We have identified the issue as a False Positive, which will be resolved in an upcoming database update via Automatic updates.
In the meantime, you may exclude this file from further scanning by using the following instructions:
Home Security products:
Business Security products:
We apologize for any inconveniences that this false positive may have caused. If there is anything else we can help you with, please do not hesitate to contact us again.
F-Secure Security Labs
Visit our Labs blog at https://labsblog.f-secure.com/
Give and get advice in our F-Secure Community at https://community.f-secure.com
Contact Support at https://www.f-secure.com/support
False-positive fixed:nsis_install_planet.exe SHA1:b24af0fc5b12ddf64ef1a5bde4789e9f597728e2)
Comodo Antivirus Lab
This is to inform you that the false-positive you have submitted has been fixed.
Please update your Comodo security product virus database to version 30011.
Thanks and Regards
Comodo Antivirus Lab.
Status of your submission #238311
Avira Virus Lab
Dim 25-11-18, 19:59
Hello Marc Samuro,
The analysis you requested is now complete:
For more information regarding our detections please visit the Avira Virus Lab page.
Your Avira Virus Lab team