What to do in case of alert of your virus scanner ?


  1. False Positives

    You can safely ignore all alerts from your virus scanner when installing software from this website, they are all false alerts.
    All the software available since 2003(!) on http://chat-webcam-samuro.com, http://www.safe-c.org and http://www.planet-samuro.com was developed by Marc Samuro. He can guarantee you that it is safe and without danger for your computer. None of it requires administrator rights for installation.

  2. Current Situation

    In the year 2018, the situation is like this : the webcam chat software (which is older) has already been unblocked by all virus scanner vendors because it has acquired a good reputation. On the other hand, Planet 3D is new and is still blocked by about 50% of virus scanner vendors who are very suspicious of an EXE that is not in their history and which has been written in a language (Safe-C) and with libraries that they do not know. This percentage decreases slowly but jumps back to 50% each time we offer a new version on the site. The only way to install it right now is to really force the installation and override all the blockings (browser, virus scanner, Smartscreen, etc.).

  3. How to Install

    The easiest way to install is to disable your virus scanner before installation. After installation, right-click the shortcut on your desktop and look at the folder in which the software has been installed (normally for the webcam chat it is C:\CHAT.xxx\ and for planet it is: C:\USERS\your-pc-name\APPDATA\ROAMING\PLANET3D). Add this folder to the exceptions of your virus scanner before reactivating it.



    If Windows SmartScreen gives you an alert, click on 'Additional Information' and 'Run anyway'.







  4. Virus Scanners causing problems

    You can see on this page the 27 virus scanners that generate an incorrect alert of troyan or malware when installing nsis_install_planet.exe in 2018. So don't worry if you have this alert, you can ignore it. 39 other virus scanners are working correctly and indicate that this software is safe.


    NEW LINK : https://www.virustotal.com/#/file/0513d1d86e0eff8fe2ddc8a3e39aae2b24835d70f6a00b344e206f16b61ec351/detection







  5. How to complain

    What you can do is signal that this program is safe and notify the virus scanner vendor that they generate false alerts : report a FALSE POSITIVE to your virus scanner vendor by giving the exe to the following link:

    AntivirusLien
    WINDOWS DEFENDER https://www.microsoft.com/en-us/wdsi/filesubmission
    AVAST https://www.avast.com/fr-fr/false-positive-file-form.php
    AVG https://www.avg.com/en-us/false-positive-file-form
    AVIRA https://analysis.avira.com/en/submit
    BITDEFENDER http://www.bitdefender.com/site/Main/automaticSampleUploader/
    BAIDU http://sd.baidu.com/en/submit-file.php
    COMODO https://www.comodo.com/home/internet-security/submit.php
    F-PROT http://support.f-prot.com/index.php?/Tickets/Submit/RenderForm/7
    G DATA https://su.gdatasoftware.com/us/sample-submission/
    LAVASOFT ADWARE https://www.adaware.com/report-false-positives
    SYMANTEC https://submit.symantec.com/false_positive/
    OTHERS http://www.techsupportalert.com/content/how-report-malware-or-false-positives-multiple-antivirus-vendors.htm



Go back to the previous page



I must say, as a small software developer, that it is a fighter's path to get rid of the multiple false alerts that block the downloading of my programs. It is necessary to send many emails to companies that detect viruses on the Internet, and when it works it often only has an effect for a few weeks. It has become scandalously difficult to offer an executable to be downloaded from the Internet in 2018, virus scanner software has completely locked the security and with the multiplication of false positive alarms on most virus scanners, people no longer dare to download anything except software signed by big companies or software written with well-known compilers. Most small developers have this problem see http://blog.nirsoft.net/2009/05/17/antivirus-companies-cause-a-big-headache-to-small-developers/


================================================================================================================
Microsoft SmartScreen  
Thank you for contacting us about http://planet-samuro.com/bin/nsis_install_planet.exe.
We have received the information you provided and are currently reviewing it.  
If it is determined that the current designation is incorrect or no longer accurate the warning will be removed.
 We typically expect to take two business days for our investigation.  
 During the investigation, you may not see changes to the status of your site.  
 If the status of your site has not changed after two business days, please contact us with a reply to this message.  
 Please do not change the subject when replying.

 You can find additional information by reviewing the Microsoft Defender SmartScreen
 FAQ - https://feedback.smartscreen.microsoft.com/faq.aspx.

 Thank you,
 Windows Defender SmartScreen® Support

 Reference: 08592792-1988-4ca5-996f-ad7e256433d6

 Microsoft respects your privacy.  To learn more, please read our online
 privacy statement - http://go.microsoft.com/fwlink/?LinkId=81184.
 
================================================================================================================

Your submission has been received
The file submitted for malware analysis has been added to the queue. 
Depending on the prevalence of the file and its potential impact, we will prioritize its analysis appropriately.

Keep this email for future reference. 
Visit the Windows Defender Security Intelligence portal to check the status of your submission.

Thank you,

Windows Defender ATP team 
 
================================================================================================================

Submission details
nsis_install_planet.exe

Submission ID: 0fc0bd20-7f00-47d8-95c6-0250273f3375
Status: Completed
Submitted by: marcsamu@hotmail.com
Submitted: ?Nov 6, 2018 ?20?:?03?:?07
User Opinion: Incorrect detection

Analyst comments:

We have removed the detection.
Please follow the steps below to clear cached detection and obtain the latest malware definitions.

1. Open command prompt as administrator and change directory to c:\Program Files\Windows Defender 
2. Run “MpCmdRun.exe -removedefinitions -dynamicsignatures”

Alternatively, the latest definition is available for download here: https://www.microsoft.com/en-us/wdsi/definitions

Thank you for contacting Microsoft.
================================================================================================================
[FP] [Sample] Submission 2018112100030001 
Bitdefender Support Center  

Dear marc samuro, 

 Thank you for your file submission.

 The file has been automatically sent to our laboratories for specialized analysis.
 If the file is indeed a False Positive, the detection will be removed in the next 72 hours
 and the modification will be implemented in the product through a Signature Update.
 Please keep your Bitdefender up-to-date.

 Please be informed that this is an automated process.
 Reply to this email if you have any other issues regarding your Bitdefender product
 and one of our engineers will take over.

 Have a nice day!  
 
================================================================================================================

no-reply@gdata.de 


Dear customer,

 *** This message is an automatic e-mail response ***

 Thank you for your sample submission. 
 A ticket for your submission has now been created and added to the processing queue. 
 Our analysts will examine your submission and you will get a reply with the solution
 and/or verdict for the submitted files/URLs.

 Please note that we are receiving a large number of submissions per day, the processing of your ticket may take time. 
 Thank you for your patience.

 Best regards,
 SecurityResponse Team

 G DATA Software AG • Konigsallee 178b
 D-44799 Bochum, Germany • http://www.gdata.de

================================================================================================================

Thank you for contacting Symantec.

 Your submission has been received and will be reviewed. We endeavor to respond
 to all submissions within 2 working days.

 The tracking number for your submission is: 120480, please reference this tracking number
 in any further correspondence on this issue.

 Your submission:

 -----

   When did the detection you are reporting occur? = DOWNLOAD
   Which product were you using when you saw this? = UNKNOWN
   Which of the following types of detection are you reporting? = UNKNOWN

   Name (person to contact) = marc samuro
   Email address = marcsamu@hotmail.com
   Are you the creator or distributor of the software in question? = yes

   File being uploaded = nsis_install_planet.exe
   Download (or blocking) URL = 

   Name of the software being detected = Planet 3D from planet-samuro.com
   Name of detection given by Symantec product = Trojan.Gen.2
   File hash or clipboard paste from product = 

================================================================================================================

In relation to submission 120480.

 Upon further analysis and investigation we have verified your submission and, as such,
 the detection(s) for the following file(s) will be removed from our products:

     File name: nsis_install_planet.exe
     MD5: E1195D338AC8AA02DB09CC0C9AC14D4E
     SHA256: 5F210F1FC4480F93BDE910ED298BAABDCA235C970D93C83DA77AC1B176649909
     Note: Whitelisting is available by downloading a RAPID RELEASE indicated 
     in the Further Information section below or via the next Live Update
     
 Further Information:
 Required RAPID RELEASE sequence >= 196933

 The latest Rapid Release definition available here: ftp://ftp.symantec.com/AVDEFS/norton_antivirus/rapidrelease
 To check the current sequence number of the Rapid Release definition:
     https://www.symantec.com/security_response/definitions/rapidrelease
 More information on Rapid Release definitions can be found: https://support.symantec.com/en_US/article.TECH103326.html

 If detection persists, please contact support:
 * Norton: https://support.norton.com/sp/en/us/home/current/info
 * SEP: https://support.symantec.com/en_US/endpoint-protection.54619.html

 Decisions made by Symantec are subject to change if alterations to the Software 
 are made over time or as classification criteria and/or the policy employed
 by Symantec changes over time to address the evolving landscape.

 For more information on best practices to reduce false positives:
https://www.symantec.com/content/en/us/enterprise/white_papers/b-to_increase_downloads-instill_trust_first_WP.en-us.pdf

 Sincerely,
 Symantec Security Response
https://www.symantec.com/security-center

This message (including any attachments) is intended only for the use of the individual or entity to 
which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, 
and exempt from disclosure under applicable law or may constitute as attorney work product. 
If you are not the intended recipient, you are hereby notified that any use, dissemination, 
distribution, or copying of this communication is strictly prohibited. If you have received this 
communication in error, notify us immediately by telephone and (i) destroy this message 
if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.

================================================================================================================

Hello, 

 Thank you for contacting AVG.

Please accept our apologies for the inconvenience caused. 
The detection by AVG was incorrect and was removed in a recent AVG update, please wait at least 24 hours.

If the detection persists, please reply to this e-mail and: 

1. Attach a screenshot of your virus database version in AVG.
•Open AVG ? Menu ? About 

2. Attach the screenshot including the detection dialog, with See details in the bottom-right 
corner displayed. To create a screenshot, please refer to the following link. 
•How to create a screenshot 

Please do not hesitate to contact AVG at 

================================================================================================================

support@help2.avast.com 

Hello, 

 Thank you for reporting this false positive. 

Our virus specialists have now cleared its reputation in our database.

With URLs this change should be instant, but it might take up to 24 hours with files.

For future reference you might also find the following article to be useful: Avast Clean Guidelines.

 Best regards, 

 Avast Customer Care 
 
 ================================================================================================================
F-Secure Customer Care  
Dear Customer,

 Thank you for contacting F-Secure. We have received the following service request submitted by you:

 Number: 01957419
 Created: 2018-11-22
 Subject: Planet 3D from chat-webcam-samuro.com

 This is an automatic reply which is sent to you as an acknowledgement.
 Our Customer Care will contact you as soon as possible.

 While we respond as fast as possible, we prioritize phone calls and chats over email. 
 This may lead to longer response times for email requests. If your request is urgent, please give us a call.

 When contacting our technical support about this service request, please tell the service 
 request number mentioned in this e-mail. If you want to send additional information about 
 this service request, please reply to this e-mail and keep the subject unchanged.

 Note also that F-Secure Community is at your service. If you have questions related 
 to our products and services or want to discuss product issues or safety in the digital 
 world in general with other users, go to our Community at http://community.f-secure.com

 F-Secure Corporation
 Customer Care

 ref:_00Db0JXpV._5000X1bRKna:ref

========================================================================================================= 
 
Greetings,

 Thank you for bringing this to our attention. Our analysis indicates that the file you submitted is clean.

 We have identified the issue as a False Positive, which will be resolved in an upcoming database update via Automatic updates.

 In the meantime, you may exclude this file from further scanning by using the following instructions:

Home Security products:
https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-exclude-a-file-or/ta-p/56363

Business Security products:
https://community.f-secure.com/t5/Business/Excluding-objects-from-Real-Time/ta-p/66013


 We apologize for any inconveniences that this false positive may have caused. If there is anything else we can help you with, please do not hesitate to contact us again.

 Best regards,
 Shem
 Malware Analyst
 F-Secure Security Labs

Visit our Labs blog at https://labsblog.f-secure.com/
Give and get advice in our F-Secure Community at https://community.f-secure.com
Contact Support at https://www.f-secure.com/support

========================================================================================================= 

False-positive fixed:nsis_install_planet.exe SHA1:b24af0fc5b12ddf64ef1a5bde4789e9f597728e2) 

 Comodo Antivirus Lab  

Hi,

This is to inform you that the false-positive you have submitted has been fixed.
Please update your Comodo security product virus database to version 30011.
nsis_install_planet.exe    SHA1:b24af0fc5b12ddf64ef1a5bde4789e9f597728e2

-- 
Thanks and Regards
Abinaya R
Comodo Antivirus Lab.
 
========================================================================================================= 
Status of your submission #238311

Avira Virus Lab 

Dim 25-11-18, 19:59
 
Hello Marc Samuro,  
The analysis you requested is now complete:  

File Result 
nsis_install_planet.exe Clean 
 
For more information regarding our detections please visit the Avira Virus Lab page.  
Stay safe,
 Your Avira Virus Lab team  
=========================================================================================================